Lowest Rates available Guarantee

We guarantee that for any hotel reservation made on snrhotels.com, you will not find a lower room rate publicly available on the Internet for that same room type in the same member hotel on the same date requested!

If, within 24 hours of making a booking on snrhotels.com, you should find a lower publicly available rate, for the same room, same rate type, at the same hotel, elsewhere on the internet, we will honour that rate. Terms and conditions apply and are detailed below.

Please note: Claims can only be made online via the Lowest Rate Guarantee Claim Form and must be made within 24 hours of booking.

Lowest Rates Guarantee

Terms and conditions

• This offer is valid only to guests who have booked their hotel room on snrhotels.com.
• This Guarantee does not apply to rates that are not generally available to the public over the Internet, such as private rates, rates that are part of a package, corporate or travel agent rates, conference rates and any rates that are targeted specifically to a group of individuals and not the wider public.
• To qualify for the Guarantee, you must have: (a)obtained a confirmed reservation and confirmation number by booking through www.snrhotels.com ; (b) located elsewhere on the Internet an available room at a lower room rate for the same room, rate type and bed type in the same Supranational member hotel for the same dates ;  and (c) e-mailed us your claim complying in full with the claims procedure below (the "Claim") within 24 hours of receipt of your confirmed reservation number.
• If you qualify for the Guarantee, we will match the competing Rate for the room reservation for which you have submitted the relevant Claim. The discount does not apply to any charges additional to the charge for the room reservation, including any taxes, service charge, food or drink or other charges that may be connected with your reservation.

The availability of the competing rate must be proved by an acceptable form of evidence.  This evidence will be the forwarding to us of an official print screen or email confirming a reservation by you with the competing website which offers the lower rate than that on www.snrhotels.com or such other evidence as Supranational Hotels Ltd. may in its absolute discretion deem acceptable from time to time. This evidence must be submitted with your Claim.

Claim form